![]() It moved to pay-by-mail and our system automatically stopped your account since Since that agent didn’t update your account I’ll have the call center management teamįind that call and pull the agent you spoke with. You spoke to a customer care agent back in February. I’m also sorry your credit card number wasn’t updated when Into the missed deliveries because that should not be happening. Possibility of changing up the order of your route so your house is delivered I am sending your information to the home delivery manager to see if there’s a Get a new contracted carrier for your route your delivery times should improve. This can cause later than normal deliveriesīecause the substitute carriers are delivering their own contracted routes Should still get the paper every day and by 7:30am unless there are unforeseen issuesĬontracted carrier we have substitute carriers covering your route. I'm very sorry for the delay in getting back to you and for the poor service you’veīeen receiving and that your subscription stopped back onĬontracted carrier we had on your route left on 1/3/23 and we are still I suppose we could get the ***** ***** ****** and see if that works better. I would really appreciate hearing from the Lincoln journal star, from a person that speaks understandable English so I know what’s going to be happening. Good English and I’m on the phone for a long time. Now they transfer me to customer service. Before when I didn’t get a paper I would call and it would be a matter of seconds on the phone and they would bring the paper later. I’ve been very disappointed with customer service. At this point, I have no idea if my new credit card number I gave, man in customer service has been accepted and I will get a paper or not. I thought all was well.ĭon’t you call or communicate once there is a payment problem? I had no idea. I gave a man on the phone a new credit card number. I had lost my credit card and received a new one. Sometime ago I received a letter from LJR that they had an invalid card number. I called again, and again difficulty understanding the customer service rep but after some time was told by paper would not be delivered for nonpayment. We did not, nor did we save one on the 23rd. I called on the 22nd and after difficulty understanding the customer service person was told we would receive the paper that day. We did not receive a paper Wednesday or Thursday, February 22 and 23. I have difficulty understanding them at all. Unfortunately, the person in customer service does not speak. Lately when I call the automated voice refers me to customer service as they can see I’ve had numerous delivery problems. Then I call LJS and sometimes receive it later in the day. The last year or more our paper is late or is not delivered at all. We have subscribed to the Lincoln journal star for many years. ![]()
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